Booking with Walking With Nomads (Always Morocco Ltd), you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
Once you agree to all aspects of the proposal, Walking With Nomads (Always Morocco Ltd) will raise an invoice with payment details. Your booking will be confirmed when we receive a deposit of 30% of the total invoice.
Invoice balance (less deposit) is due one calendar month before your booking date and can be paid by bank transfer or any major credit or debit card via the PayPal system (all transaction charges to be paid by the payer) or can be paid by cash on arrival by special arrangement.
Should the balance of the trek not be received by the due date we reserve the right to cancel, after due notice, and you forfeit your initial deposit.
We will make all possible amendments to your booking with no additional charges. However, should you request amendments within 14 days of the start of your booking it might not be feasible. In this case, we will try to accommodate you but can’t guarantee this and we will either inform you that it is not possible or reserve the right to charge you an additional fee.
If it is not possible to make changes to your booking, for whatever reason, you have the choice of proceeding with your holiday as originally booked or cancelling and paying the cancellation charges as mentioned below.
Once you have paid your deposit the price will be locked in. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. Prices are based on currency exchange rates set at 30th January 2020 and we reserve the right to impose surcharges up to 45 days before departure due to unfavourable changes in exchange rates, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, we will be responsible for the increased amount up to 2% of the original trip price and you will be responsible for the balance.
If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. In view of the current volatility of the world economy, you should ensure that you fully understand this clause.
Cancellation Policy p
Please get in touch to discuss a more flexible cancellation policy re: Covid
Please notify us, in writing, as soon as possible if you need to cancel your travel arrangements. The cancellation charge depends on the number of days between receiving your written cancellation and the start date of your trip:
If you cancel within 30 days or more – only the deposit is payable.
If you cancel less than 30 days ahead – No refund is payable (payment in full required)
If war, threat of war, civil unrest, closure of airports, industrial action, threatened or actual terrorist activities or any other event (condition are defined by the Commonwealth and Foreign Office in London, and not the State Department in Washington) outside the control of the Always Morocco Ltd, either delays or extends the holiday or compels a change in the holiday arrangements during the holiday, we cannot accept liability for any resulting loss, damage or expense and no refunds will be made.
If you have any special requirements (dietary, medical, or others) you must inform us before you confirm your booking.
Please let us know of any preferences that you might have while making the reservation (hotel locations, bed configurations, and others) and we will try to accommodate all your requests. No compensation will be paid if such requests are not fulfilled.
It is compulsory that all members of your party are covered by insurance appropriate to the visit and it is the lead passenger who is responsible for ensuring that all members of the party have adequate and appropriate insurance for the trip.
The insurance must as a minimum provide adequate cover for loss of effects (including money and passport); personal accident; medical expenses; repatriation should you become too ill to continue, including international medical emergency service and air ambulance service costs (the policy must include a minimum cover of £5,000,00 for medical and repatriation expenses); and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. We also strongly recommend cancellation insurance.
Clients should also check that their insurance policy covers the activities that they will undertake, such as camel riding, trekking, etc noting that some of these activities may be over rough terrain.
We assume no responsibility whatsoever for personal injury, illness, damage, death or loss incurred during your trip.
Always Morocco Ltd endeavours to ensure that all aspects of your booking meet your expectations, however, we act only as an agent and cannot be held responsible for the actions of carriers, property owners, providers or organisers of activities, guides, and transport. We are not responsible for events outside our reasonable control or if there has been no fault by Always Morocco Ltd. You should understand that safety standards of accommodation and suppliers of local services may not be the same standard as your home country.
Please note that all aspects of your itinerary are subject to change due to unforeseen circumstances or circumstances beyond our control, based on a variety of factors including, but not limited to, weather, road conditions, vehicle maintenance issues and driver illness. We reserve the right to make last minute changes to your tour in such cases and stress that the driver / guide has the authority to make decisions regarding the logistics of your tour based on his experience and “on the ground” knowledge.
Onward Connections – Whilst we will use our local knowledge and experience to ensure you meet your connection for onward travel, we cannot be held responsible for delays caused by unforeseen circumstances or events out of our control. In general, we strongly advise that your onward connection is booked for the day following the day your tour with us ends.
You have responsibility for ensuring the possession of valid required travel documents. Your passport must be valid for the date of your return and should contain a blank page for the visa on arrival stamp. You should also have a return ticket booked. Visa requirements differ country to country and it is your sole responsibility to ensure that all passport and visa requirements are met prior to arrival in Morocco and we cannot be held responsible for missed holiday or repatriation costs caused by the failure to meet these requirements.
Privacy & Confidentiality
We take full responsibility to ensure security measures are in place to secure your private and confidential information that you have provided to us during the booking.
The information collected from you will be used to make reservations with hotels and third parties, to arrange your travel requirements. We will share your special requirements with relevant suppliers to ensure your safety and enjoyment. In making a booking with us, you consent to this information being passed onto the relevant persons.We reserve the right to use photographs and case studies on our website and social media pages for publicity purposes. If you do not wish us to do so please advise us at the time of booking.
In the unlikely event that you have reason to complain, please immediately contact your lead guide / driver who will do anything possible to resolve the complaint immediately. If this is not possible, please contact the UK office with details of your complaint. We strongly recommend that you discuss any areas of concern with us at the time in order to give us the opportunity to put things right. We want you to enjoy your holiday and will do everything within our capabilities to make this happen.
You can earn discounts off the cost of your holiday by using referral codes which we issue to our selected social media influencers. These codes typically earn a % off the cost of your tour. In all cases the code must be quoted in your initial contact with us. We will not honour codes which are quoted at a later stage of the booking process. Only one code can be used per booking and no other special offers can be used in conjunction with the same tour.
If you decide to rent a bicycle during your tour with us it is important that you understand that this is outside of the scope of our insurance and although we are happy to take you to the rental shop, we will not conduct the transaction for you. The rental agreement is between you and the rental shop and any payment must be made direct from you to them and not via our driver who is not authorised to be involved in this transaction.
However, we would like to stress for your safety that you should wear protective headgear. We strongly suggest bringing your own helmets from home to ensure they are effective and a good fit but if not, then take your time at the rental shop to choose helmets you are happy with.